Terms of Service

Oliiva is a multi-tenant SaaS platform that enables restaurants and meal-subscription businesses ("Operators") to manage subscriptions, payments, menus, and customer relationships. End-customers who subscribe to meal plans offered by Operators ("Clients") also use the Service.

We provide the software; the contractual relationship for meal delivery exists between Operators and their Clients. Oliiva is not a party to those individual subscription agreements.

To use the Service as an Operator, you must create an account using accurate information. You are responsible for all activity that occurs under your account. You must notify us immediately if you suspect unauthorised access.

You may grant your employees ("Staff") access to your account within the role-based permission system. You are responsible for the actions of your Staff.

You must be at least 18 years old and legally capable of entering contracts in your jurisdiction to create an Operator account.

Oliiva charges Operators a monthly or annual platform fee ("Subscription Fee") based on the plan selected at signup. Fees are displayed on the pricing page and confirmed during onboarding.

Subscription Fees are billed in advance. If payment fails, we will attempt to collect via our dunning workflow (up to three retries over several days). If payment is not collected, access may be suspended or cancelled.

Oliiva does not store card numbers. Payment is processed by Stripe (PCI DSS Level 1). By completing payment, you agree to Stripe's applicable terms.

Refunds are at our discretion for the first 14 days after initial activation. Partial-period refunds are not issued unless required by applicable law.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation.
• Attempt to gain unauthorised access to any part of the Service, including other tenants' data.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use the Service to transmit spam, malware, or any harmful code.
• Resell or sublicense the Service without our express written consent.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate access to any account that violates these rules, without prior notice.

Our Privacy Policy describes how we collect and use personal data. By using the Service, you agree to those practices.

Operators are responsible for complying with applicable data protection laws (including GDPR) in relation to their end-clients' personal data. Oliiva acts as a data processor with respect to end-client data held in your account.

Oliiva and its licensors own all intellectual property rights in the Service, including software, design, text, and documentation. Nothing in these Terms grants you any rights in the Service beyond the limited licence to use it as described here.

You retain ownership of all data you upload or create within the Service ("Your Content"). You grant us a limited licence to store, process, and display Your Content solely to provide the Service.

We aim for high availability but do not guarantee uninterrupted access. Planned maintenance windows will be communicated in advance where practicable.

We may update, modify, or discontinue features at any time. For material changes that reduce existing functionality, we will provide at least 30 days' notice.

You may cancel your Operator account at any time via the billing settings page. Cancellation takes effect at the end of the current billing period; no partial-period refund is issued.

We may suspend or terminate your account for breach of these Terms, non-payment, or if we determine that continued access poses a risk to the Service or its users.

Upon termination, your data will be retained for 30 days in case of accidental cancellation, then permanently deleted, unless legal obligations require longer retention.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or uninterrupted.

To the fullest extent permitted by law, Oliiva's total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Tallinn, Estonia.

If you are a consumer located in the EU, you may also have rights under the laws of your country of residence that cannot be waived by these Terms.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice in the platform at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at hello@oliiva.com.